MR*IB*CO*Guidebook*Customer Management Tips that Earn Trust and Referrals*1734: Teresa Gutierrez
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Client satisfaction is the highest ranking factor to achieving success among legal professionals. When they’re looking for a lawyer, 62% of legal consumers ask friends and family for recommendations, and 68% consider reviews from former clients as one of the most important pieces of information when hiring an attorney.
CEB's guidebook, Customer Management Tips that Earn Trust and Referrals, is a FREE resource that will teach you client and case management steps you can take to increase the likelihood that a client will work with you again or refer you to a friend.
If you are a lawyer, whether you work as a solo or in a firm, you are in a service industry. And when it comes to legal services, clients have choices. Make your clients glad they chose you.
Teresa Gutierrez shows you how to create the client experiences that lead to recommendations and great reviews.
Download CEB's free guidebook and learn about:
Get this CEB Guidebook to creating great customer experiences.