Customer Management Tips that Earn Trust and Referrals

Client satisfaction is the highest ranking factor to achieving success among legal professionals. When they’re looking for a lawyer, 62% of legal consumers ask friends and family for recommendations, and 68% consider reviews from former clients as one of the most important pieces of information when hiring an attorney.

CEB's guidebook, Customer Management Tips that Earn Trust and Referrals, is a FREE resource that will teach you client and case management steps you can take to increase the likelihood that a client will work with you again or refer you to a friend.

Trust is Earned. Referrals are Earned.
Here's How to Earn Them.

If you are a lawyer, whether you work as a solo or in a firm, you are in a service industry. And when it comes to legal services, clients have choices. Make your clients glad they chose you.

Teresa Gutierrez
shows you how to create the client experiences that lead to recommendations and great reviews. 

Download CEB's free guidebook and learn about:

  • How to earn client trust
  • The points in a case or legal matter at which client communication is key
  • The secret to satisfied clients

Get this CEB Guidebook to creating great customer experiences.

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